Mail Boxes

[bymfc]

I can't get my mail box to work with outlook and is there a web mail logon address?

[paul_r]

You can access webmail from your main control panel. All the email functions are grouped in the middle section. Last 2 menu options are 'Webmail: Squirrelmail' and 'Webmail: UebiMiau'. You can use either to login to your email account using whatever username and password you set up. There's also a webmail icon on the top menu in the control panel - takes you straight to Squirrelmail.

I've used Squirrelmail a fair bit and it's ok. There are several different skins there for UebiMiau and although I haven't used it yet it looks quite good - the default skin is an Outlook Express look-alike.

The Outlook settings should work fine though so we'll try to get to the bottom of that anyway. Did you use the 'Download' feature to set up Outlook automatically? Or set it up manually? The automatic setup worked fine for me in the tests I've done on the demo site. If you set up manually the problem is almost always a typo or the username isn't right.

If you didn't use the automatic setup try that: delete the account you set up in Outlook, then go to main control panel -> email accounts -> on the line for the email account you want to set up look in the 5th column @outlook Settings' and click 'Download'. Can't remember exactly what comes next without running one but basically accept or click 'Run' every time it asks you to do something. When it's finished (just takes a few seconds) I think you may have to close Outlook then reopen it ... when you do it should ask if you want to accept the new account. Agree to that and bingo - should be working.

If not post again and we'll sort out what's wrong ok.

[bymfc]

I tried that mate no joy I have also tried to install them manually. As for the web mail is there no URI that I can type in to log in, I am only thinking that if I set up 10 e-mail address's will everyone have to log in to the site admin to see their e-mails.

[paul_r]

This had me baffled for a while as I couldn't get it to work on a test email account either. However, good news as I know what's wrong now.

Your domain DNS settings haven't been changed yet to point the domain at our server. It's still pointing at the default setting from when you registered the domain at 123-reg. That needs to be changed to tell the web on which server to find your domain.

There are instructions for changing the DNS settings in your welcome email. It's easy to do and only takes a minute. To recap ...

You will have access to a control panel of some sort at 123-reg. In there you will find a place to make the change - it will be called 'DNS settings' or something like that.
In there you should be able to see where to change the nameservers: currently they are set to ...

ns.123-reg.co.uk
ns2.123-reg.co.uk

You simply need to change these to ...

ns2.visport.co.uk
ns3.visport.co.uk

and Save those settings. Job done.

It can take up to 48 hours for those new settings to propagate throughout the web, but it usually happens very much quicker - from a few minutes to a few hours. You will be able to tell when it's happened because you will see a new default page appear when you go to www.bymfc.co.uk (http://www.bymfc.co.uk) - the new one will have a Vi Sport logo showing.

As soon as you see that coming up instead of your current default page your emails etc. will work fine, plus you can upload a new homepage if you like (you may want to save that from your old site before you make the change).

Ref the login to webmail without going through the Control Panel: not sure if you can do this with UebiMiau or not but with Squirrelmail you can login at www.bymfc.co.uk/squirrelmail (http://www.bymfc.co.uk/squirrelmail) and use whatever username and pass you set up for each email account, i.e. no need to give access to the Control Panel to everyone who wants to use webmail. (NB this will only work once the DNS changes have propagated as noted above).

Let me know how you get on. Any more problems, or if that DNS stuff isn't clear let me know.

[paul_r]

Meant to also mention that there is a video tutorial on the use of Squirrelmail on our Help pages HERE (http://webhelp.visport.co.uk/video.html). See tutorial number 20 in the first section.

There's no tutorial for UebiMiau as it looks different depending on which 'skin' you use.

[bymfc]

I have changed the dns details now, how long should it take before they become active, because so far I am having the same problem

[paul_r]

I have changed the dns details now, how long should it take before they become active, because so far I am having the same problem
Sometimes a few minutes but it can be up to 48 hours.

Don't worry - I'm confident it will work ok. Just give it a day or two at the most.

[paul_r]

... not sure if you can do this with UebiMiau or not but with Squirrelmail you can login at www.bymfc.co.uk/squirrelmail (http://www.bymfc.co.uk/squirrelmail) and use whatever username and pass you set up for each email account, i.e. no need to give access to the Control Panel to everyone who wants to use webmail. (NB this will only work once the DNS changes have propagated as noted above).
Checked the way to use EubiMiau ... just use www.bymfc.co.uk/webmail (http://www.bymfc.co.uk/webmail) if you prefer that to Squirrelmail (as before, this will work once your domain fully resloves to our server).

[bymfc]

The message I am getting from outlook is this Paul:

The host 'mail.bymfc.co.uk' could not be found. Please verify that you have entered the server name correctly. Account: 'stuart.mcmaster@bymfc.co.uk', Server: 'mail.bymfc.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

Just incase we are barking up the wrong tree!

Cheers Stu

[paul_r]

No, we're definitely barking up the right tree ok.

Like I said, it can take up to 48 hours for the DNS changes to take effect. That time depends on a number of things, starting with how frequently 123-reg distribute information about their registered domains. Some registrars will send out the new DNS info to the web instantaneously, some maybe once per hour or once per day. That information then has to work it's way round the globe.

Normally I see these changes happen quite quickly, but not always - and it's something neither of us can control. When I do a lookup for your domain it's still showing as pointing to the 123-reg nameservers, which means the DNS changes have not yet fully propagated.

Until they do you WILL get errors with the email as you noted. It's still only about 24 hours since you made the DNS change so I wouldn't be too concerned yet. However, it may be worth just checking in your 123-reg control panel that the DNS changes saved ok when you changed them. Just in case.

If 123-reg is showing the visport nameservers ok then we'll give it until tomorrow mid-day before trying anything else. Let me know when you've checked that.

[bymfc]

Sorted paul, in the 123-reg panel I first went to change DNS server, that was yesterday. Today I went to change NS details, this seems to have done the trick I am now able to use outlook for my e-mails.

Thanks for your help

Stu

[paul_r]

No problem. It still hasn't fully propagated yet because I still can't get the test mail working. Some checks I do show the visport nameservers and some still show the old server. But that's fine - it'll work it's way through the web quickly now.

[bymfc]

I deleted the test address mate if that makes any difference!!:eek:

[paul_r]

I deleted the test address mate if that makes any difference!!:eek:
That's fine - it was the webmail login links that still weren't working for me ...

www.bymfc.co.uk/squirrelmail (http://www.bymfc.co.uk/squirrelmail) and www.bymfc.co.uk/webmail (http://www.bymfc.co.uk/webmail)

It was just that the domain hadn't fully propagated - they're working fine now.